FAQ: What happens if my holiday home needs maintenance?
We have a capable groundskeeping team on-park to help with any small maintenance tasks. We can also recommend reputable tradesman in the local area. When enlisting the help of off-park tradesman, we ask that you provide us a copy of their electrical and/or gas safe qualifications.
You must seek the permission of management before carrying out any changes to the exterior of your property or surrounding grounds.
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How many people can stay in my holiday home?
This will be determined by your specific holiday home. We kindly ask you not to exceed this number.
How are utilities charged?
Utilities are not included in your annual site fees. We bill for water, sewage and waste disposal and electric twice a year in January and September. All homes are individually metered.
Only a small number of our holiday homes have mains gas, the majority have gas bottles. Replacement gas bottles can be purchased on-site.
Can I have parcels delivered to the park?
Yes, we are happy for you to have parcels delivered to the park reception on an occasional basis. Please ensure they are clearly addressed and collected in a timely manner.
What do I do when my Licence Agreement comes to an end?
When your Licence Agreement comes to an end you have a number of options. Please speak to the Merley House team.
Does my holiday home, lodge or log come with a warranty?
Yes, new holiday homes come with a manufacturer’s warranty – this will vary depending on the manufacturer. Pre-owned holiday homes do not come with a warranty, unless there is time remaining on the manufacturers warranty.
Can I choose my own caravan for a vacant pitch?
If our holiday homes for sale are not what you’re looking for, we can order a different model direct from the manufacturer. This will give you the flexibility to choose the perfect home to meet your needs.
We have an excellent working relationship with all the leading manufacturers and will happily liaise with them on your behalf. You will be kept involved every step of the way.
Do you have preferred manufacturers?
We work with leading holiday home manufacturers to provide a choice of luxury holiday homes. With more than 50 years’ experience in the industry we have longstanding relationships with many of our suppliers.
Our preferred manufacturers are: Willerby, Swift, ABI, Regal, Pathfinder, Prestige, Willerby and Sunseeker.
Can I have Sky TV in my holiday home?
Yes, many of our existing holiday home and lodge owners have had Sky TV installed in their property.
Do I own the pitch?
No, you own you own your holiday home, but not the land it is on. You rent this from the park via a Licence Agreement, the terms of which you agree to at the time of purchase.
Does my holiday home come furnished?
Yes, all of our holiday homes come fully furnished and turn key ready. They are built to the highest standards with beautiful interiors and modern appliances. All you need to do is move in!