FAQ: Can I have parcels delivered to the park?
Yes, we are happy for you to have parcels delivered to the park reception on an occasional basis. Please ensure they are clearly addressed and collected in a timely manner.
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How many people can stay in my holiday home?
This will be determined by your specific holiday home. We kindly ask you not to exceed this number.
Will I need a tv licence to watch tv in my holiday home?
The TV licence at your primary address covers usage in your holiday home.
Do you have preferred manufacturers?
We work with leading holiday home manufacturers to provide a choice of luxury holiday homes. With more than 50 years’ experience in the industry we have longstanding relationships with many of our suppliers.
Our preferred manufacturers are: Willerby, Swift, ABI, Regal, Pathfinder, Prestige, Willerby and Sunseeker.
What storage options will I have?
You are more than welcome to add external storage to your property, as long as it sits within your boundary and is maintained to a high standard. You are limited to 1 shed or 2 storage boxes per holiday home or lodge.
Do I need home insurance?
Yes, having appropriate holiday home insurance is a condition of our Site Licence Agreement. You can purchase insurance through us or via a third party, independent broker.
We require an up-to-date copy of your insurance certificate every year.
Can I choose my own caravan for a vacant pitch?
If our holiday homes for sale are not what you’re looking for, we can order a different model direct from the manufacturer. This will give you the flexibility to choose the perfect home to meet your needs.
We have an excellent working relationship with all the leading manufacturers and will happily liaise with them on your behalf. You will be kept involved every step of the way.
Can I visit my holiday home whilst the park is closed?
You are welcome to check on your home when the park is closed, however you are not permitted to stay the night. Please note, water is turned off around the park during the month we are closed.
What do I do when my Licence Agreement comes to an end?
When your Licence Agreement comes to an end you have a number of options. Please speak to the Merley House team.
What is the process of buying a holiday home?
The process of buying a holiday home is relatively simple in comparison to buying a bricks and mortar property.
- Visit Merley House Holiday Park for a tour – we will show you our available holiday homes and pitches
- If you select a home that is already on park, you will need to pay a deposit, provide proof of address, ID and a copy of your holiday home insurance. If everything is in order you can move into your home straight away, after settling the outstanding balance. It usually takes around 2 weeks to complete this process.
- If you would like to order a specific home direct from the manufacturer you will first need to select your pitch. We will then sit with you to help you look though available options and select a home that meets your needs. Lead times vary depending on manufacturers.
Can I sell my holiday home?
Of course, you are more than welcome to sell your holiday home at any point during your Licence Agreement term. You can either sell it independently or through us. We charge a commission when you sell your holiday home.