FAQ: Do I need home insurance?
Yes, having appropriate holiday home insurance is a condition of our Site Licence Agreement. You can purchase insurance through us or via a third party, independent broker.
We require an up-to-date copy of your insurance certificate every year.
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Can I visit my holiday home whilst the park is closed?
You are welcome to check on your home when the park is closed, however you are not permitted to stay the night. Please note, water is turned off around the park during the month we are closed.
What is the process of buying a holiday home?
The process of buying a holiday home is relatively simple in comparison to buying a bricks and mortar property.
- Visit Merley House Holiday Park for a tour – we will show you our available holiday homes and pitches
- If you select a home that is already on park, you will need to pay a deposit, provide proof of address, ID and a copy of your holiday home insurance. If everything is in order you can move into your home straight away, after settling the outstanding balance. It usually takes around 2 weeks to complete this process.
- If you would like to order a specific home direct from the manufacturer you will first need to select your pitch. We will then sit with you to help you look though available options and select a home that meets your needs. Lead times vary depending on manufacturers.
Does my holiday home, lodge or log come with a warranty?
Yes, new holiday homes come with a manufacturer’s warranty – this will vary depending on the manufacturer. Pre-owned holiday homes do not come with a warranty, unless there is time remaining on the manufacturers warranty.
How many people can stay in my holiday home?
This will be determined by your specific holiday home. We kindly ask you not to exceed this number.
Do you have preferred manufacturers?
We work with leading holiday home manufacturers to provide a choice of luxury holiday homes. With more than 50 years’ experience in the industry we have longstanding relationships with many of our suppliers.
Our preferred manufacturers are: Willerby, Swift, ABI, Regal, Pathfinder, Prestige, Willerby and Sunseeker.
What do I need to do before the end of the season?
Merley House Holiday Park closes for 1 month every year. Before vacating your holiday home for winter, we kindly ask all guests to remove any items of value. You will also need to drain down your property. You can do this yourself or you can request that our maintenance team carries this out for you. Water is turned off around the park during the time.
How often can I visit my holiday home?
You are welcome to visit your holiday home at your leisure throughout the season. It cannot be your permanent residence – proof of address is needed at the time of purchase. We usually ask for a utility bill and photo ID.
Can I live in my holiday home?
No, your holiday home cannot be your primary residence. Proof of address must be shown at the time of purchase and you must vacate your property during our winter closure each year.
Can I have Sky TV in my holiday home?
Yes, many of our existing holiday home and lodge owners have had Sky TV installed in their property.
What storage options will I have?
You are more than welcome to add external storage to your property, as long as it sits within your boundary and is maintained to a high standard. You are limited to 1 shed or 2 storage boxes per holiday home or lodge.